• Software modifications/replacements are customer’s responsibility.
  • Customer shall be solely responsible for the installation of any license not included in the service or acquired through ORCHEST and shall indemnify and hold ORCHEST harmless for any damages caused by such license and installation. In the event ORCHEST –in its sole discretion- decides that any such license installation may affect the services of customer or third parties, ORCHEST may suspend the services until all risks are removed.
  • For the provision of equipment, ORCHEST reserves the right to decide in its sole discretion, and subject to available inventory, if the equipment supplied shall be new or refurbished. In any case, ORCHEST shall provide the necessary guarantees as to the quality of the equipment.
  • The maximum bandwidth of the equipment may vary depending on the licenses added to the device. It is the customer's responsibility to review and ensure the required bandwidth at the time of ordering.
  • The client agrees and acknowledges that the service provided does not include management of any kind. Notwithstanding the former, customer may require access via remote hands, including the username and password.
  • This service includes a maximum of two (2) hours of remote hands-on business days and during business hours, to grant access to the end customer to the CPE, allowing for setting up username and password. In the event customer requires additional hours extra charges shall apply.
  • Customer agrees and acknowledges that all installation and ancillary costs included in the Signed Order only apply to activities developed during business hours Monday to Friday and that any additional charges due to off-hours or weekend activities shall be borne by customer. In the event if a programmed activity outside weekdays or business hours, cancellations or suspensions shall only be acceptable up to 48 hours in advance. After this period, any cancellation, suspension, or no-show shall include a one-time penalty of 30% (Thirty per Cent) of the signed MRC.
  • Prices in US Dollars.
  • In case CUSTOMER decides not to contract services between the dates of proposal and service activation, CUSTOMER will pay all NRCs to ORCHEST.
  • In case CUSTOMER decides to terminate agreement before the end of the term, CUSTOMER will pay ORCHEST 100% of all MRC (monthly recurring charges) remaining on the service term.
  • CUSTOMER must provide a valid local contact to ensure installation time frame. ORCHEST has the right to delay installation if missing installation contact.
  • This Order is governed by the terms and conditions of the Master Services Agreement signed between ORCHEST and the CUSTOMER. In the event the Master Service Agreement has not been executed, Customer hereby agrees and accepts this order shall be subject to ORCHEST’s standard Master Service Agreement’s terms and conditions valid at the time of executing this order. Customer may request a copy of said terms and conditions.